- Please choose sizes carefully as we provided a very detailed sizing guide. We may not be able to check the notes and will mainly focus on the size you choose on your order.
- If you're not sure with sizing you can send us your information to get help before placing an order.
- For complex custom request, we will charge an extra 50% of the item cost.
Custom and personalized orders
- For custom request on existing listings, we will charge an extra fee
- Return and Exchange Policy Not applied to Personalized orders.
Returns, Refunds and Exchange
We will accept return items if they meet the following guidelines:
-Contact me within 5 days and Return items within 21 days
-Item must be unworn, unwashed, unused with all original labels attached
-Returns must be sent back to our address in Hanoi, Vietnam
-Refund is issued within 72 hours if all required conditions are applied
-Buyer is responsible for any charge to return and 20% - 40% restocking fee
Excluded items (for a change of mind return):
✘ Sale Item
✘ Custom Request/ Personalized Order
-If the new item is a different product (including a different color), there might be a price difference to exchange.
Upgrade Shipping Plan
If you're in a hurry to receive the item. Please upgrade to Express shipping that we offer while checking out.
-With washing machine: In washing bag, please choose Cotton/ Linen washing option. Best to hand-wash with cold water.
-Iron/steam on the wrong side (the inside), only with Cotton/Linen washing option. Hang flat to dry - Please do not dry with Dryer.
For Silk/Silk Blend
-Hand-wash with cold water: Rub gently with cold water to release stains, use lemon juice to keep the natural dye stays longer. Hang flat to dry - Please do not squeeze or dry with Dryer.
-With washing machine: In washing bag, please choose Silk washing option.
-Iron slightly on the wrong side (the inside) to avoid crushing silk texture, with lowest temperature setting for silk. Best with steaming iron.
Estimated shipping time
After sent out,
Via Standard shipping to the US: 1-2 weeks
Via Standard shipping to the UK: 2-3 weeks
Via Standard shipping to Australia: 3-4 weeks
Via Standard shipping to Asia: 2-3 weeks
Via Standard shipping to Everywhere Else: 2-4 weeks days
Via Express shipping to Everywhere: 3-5 business days
Hope you’d enjoy shopping with us!
Tu-Anh from Lelasilk