Refund policy
I gladly accept exchanges
Contact me within: 5 days of delivery
Ship items back within: 21 days of delivery
I don't accept returns or cancellations
We have a 21-day exchange policy, which means you have 21 days after receiving your item to request an exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at maddie@lelasilk.shop. Please note that returns will need to be sent to the following address: BT9-18, Van Khe, La Khe, Hanoi, Vietnam.
If your item is accepted, we’ll send you a shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any question at maddie@lelasilk.shop.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.