- Please choose sizes carefully as we provided a very detailed sizing guide. We may not be able to check the notes and will mainly focus on the size you choose on your order.
- If you're not sure with sizing you can send us your information to get help before placing an order.
- For custom request, we will charge an extra 50% of the item cost.
We do provide as wholesale suppliers.
You can either choose to work with me to create your own design or resale LELA signature items. Please contact our email for more details and pricing.
Custom and personalized orders
- For custom request on existing listings, we will charge an extra fee
- Return and Exchange Policy Not applied to Personalized orders.
Returns, Refunds and Exchanges
We will accept return items if they meet the following guidelines:
-Contact Us within 5 days and Return items within 21 days
-Item must be unworn, unwashed, unused with all original labels attached
-Returns must be sent back to our address in Hanoi, Vietnam with proof of purchase
-Refund is issued within 72 hours if all required conditions are applied
-Buyer is responsible for any charge to return and 20% - 40% restocking fee
Excluded items (for a change of mind return):
✘ Custom Request
-If the new item is a different product (including a different color), there might be a price difference to exchange.
Washing: Dry-Clean or Hand-Wash Only. Rub gently with cold water to release stains, use lemon juice to keep the natural dye stays longer. Please do not squeeze, or dry under direct sunlight. Iron slightly on the wrong side of the item.
All parcel has a tracking number. After sent out,
Via Standard shipping to the US: 1-2 weeks
Via Standard shipping to the UK: 1-2 weeks
Via Standard shipping to Europe: 1-2 weeks
Via Standard shipping to Australia: 2-3 weeks
Via Standard shipping to Asia: 1-3 weeks
Via Standard shipping to Everywhere Else: 2-4 weeks
Via Express shipping to Everywhere: 3-5 business days